Shipping & Returns

Everything you need to know about shipping, delivery, returns, and exchanges.

Shipping

We offer complimentary worldwide shipping on all PAEROS watches, dispatched from our workshop in Tampa, Florida. Each watch is carefully inspected and securely packaged before dispatch.

We ship to most countries worldwide. For questions about delivery to your location, please contact us at info@paeros.com

Shipping Costs & Import Charges

Shipping is free on all watch orders within the United States and to the international destinations we serve.

For international orders, complimentary shipping covers transportation only. Any applicable import duties, taxes, and customs clearance or brokerage fees are the recipient’s responsibility unless expressly stated otherwise.

These charges are separate from shipping costs and are not included in your order total unless explicitly shown at checkout. For an estimate, please contact your local customs authority or the carrier before placing your order.

Order Tracking & Delivery

Once your order has shipped, we’ll send you a confirmation email with your tracking number and a link to follow your delivery.

For added security, all PAEROS watch orders require a signature upon delivery where this service is available. We recommend monitoring your tracking information and making any necessary arrangements with the carrier to ensure a successful delivery.

Delivery estimates are not guaranteed. Customs processing may extend delivery times for international orders.

Returns

We want you to be completely satisfied with your purchase.

If you are not satisfied with your order, you may request a return within 14 days of delivery.

To be eligible for a return:

The watch must be unworn and in its original condition.
All protective materials must remain intact.
The original packaging and included accessories must be returned.
Proof of purchase may be required.

Non-Returnable Items

Returns may not be accepted for:

Watches showing signs of wear or use.
Products damaged after delivery.
Customized or personalized items.
Items returned without original packaging or accessories.

How to Request a Return

To request a return, email us at info@paeros.com with the reason for your request.

We’ll review your request and send you the next steps. Please do not ship your watch until you have received return instructions from PAEROS.

Exchanges

Exchanges may be available depending on product availability.

If you would like to exchange an item, please contact our team before initiating a return.

Need Assistance?

If you have any questions regarding shipping, returns, or exchanges, we are here to help.